Essential Communication Skills in English
Objectives of the Course:
On completion of the course, the student should be able to:
- Confidently use English in both written and spoken forms.
- Make formal and informal communication in English effective.
Communication is a skill which involves systematic and continuous process of speaking, listening and understanding. Speaking, listening and our ability to understand verbal and non-verbal cues are the skills by observations other people and modelling our behaviour on what we see and perceived. We are also taught some communication skills directly through education.
English communication is a skill that can be perfected only through constant practice and continuous exposure to the target language the available resources should be completely tapped so as to provide and encouraging atmosphere for learning and practicing the language. This paper deals with the Role of English to Enrich the Effective Communication skills. English communication with modern techniques facilitates to foster a positive attitude. English communications which would make possible to meet the upcoming challenges of the day in an innovative way.
MODULE 1
Unit I Communication: An Introduction:
Definition, Nature and Scope of Communication
Importance and Purpose of Communication
Process of Communication
Types of Communication
Unit II Effective Communication:
Essentials of Effective Communication
Communication Techniques
Barriers to Communication
Unit III Communication Network in an Organization
Personal Communication
Internal and External Operational Communication
Horizontal (Lateral) Communication
Vertical (Downward) & Vertical (Upward) Communication
Unit IV Communication in English
Age of Globalization and the Need for Communicating in English
English as the First or Second language
Uses of English in academic and non-academic situations in India
MODULE 2
Unit I Non-Verbal Communication:
Personal Appearance
Gestures
Postures
Facial Expression
Eye Contacts
Body Language (Kinesics)
Time language
Silence
Tips for Improving Non-Verbal Communication
Unit II Oral Communication Skills I
Spelling and Pronunciation
Asking for and giving information
Offering and responding to offers
Requesting and responding to requests
Congratulating people on their success
Expressing condolences
Asking questions and responding politely
Unit III Oral Communication Skills II
Apologizing and forgiving
Giving instructions
Seeking and giving permission
Expressing opinions (likes and dislikes)
Agreeing and disagreeing
Demanding explanations
Asking for and giving advice and suggestions
Expressing sympathy
Unit IV Reading Skills
Purpose, Process
Methodologies: Skimming and Scanning
Levels of Reading
Reading Comprehension
Academic Reading Tips
MODULE 3
Unit I Preparing for a Career
Identifying job openings
Applying for a job
Preparing Cover letters
Preparing a CV/Resume and Effective Profiling
Unit II Presentation Skills
Preparing a PowerPoint Presentation
Greeting and introducing
Presenting a Paper
Group Discussions
Preparing for and Facing a Job Interview
Unit III Business Communication
Preparing Agenda and Minutes for Meetings
Writing Notices and Memos
Drafting an E-mail, Press Release
Correspondence with Govt./Authorities, Office Orders, Enquiries and Replies)
Unit IV Telephone Skills
Basics of Telephone communication
How to handle calls- telephone manners
Leaving a message
Greeting and Leave Taking over phone (etiquette)
MODULE 4
Unit I Preparing for a Career
Identifying job openings
Applying for a job
Preparing Cover letters
Preparing a CV/Resume and Effective Profiling
Unit II Presentation Skills
Preparing a PowerPoint Presentation
Greeting and introducing
Presenting a Paper
Group Discussions
Preparing for and Facing a Job Interview
Unit III Time & Stress Management
Identifying Time Wasters
Time Management Tips
Identifying Factors Responsible for Stress
Stress Management Tips
Test Preparation Tips
Unit IV Soft Skills for Leadership and Team Management
Qualities of a Good Leader
Leadership Styles
Decision Making
Intrapersonal skills
Interpersonal skills
Problem solving
Critical thinking
Negotiation skills
ENGLISH FOR CAREER DEVELOPMENT
Course Objective:
This course will help students develop the English language strategies and communication skills need to advance in their professional career. The core courses cover preparing for a successful job search, including self-research and research of the job market and industries of interest strengthening their interview skills by preparing a resume, cover letter and supporting business documents. The course will also allow them to apply the skills they learn in this course to their own job search.
A key benefit of this course is the opportunities they will have to practice their interviewing skills. In this process, they will gain new insight into what makes a speaker successful and they will gain confidence in their English interviewing skills.
1.WRITING RESUMES (8hrs)
Unit 1- Resume – Introduction
- What is a Resume? Why do we need one?
- The Real purpose of a resume
- Focusing your Resume
- Identifying Relevant Competencies
- Gathering your materials to write
Unit 2- Parts of a Resume
- Name and Contact Information
- Headline and Summary
- Work Experience
- Education
- Language Focus
Unit 3 – Writing a Winning Resume
- Writing Strong Accomplishment Statements
- Using the Resume skills Tier method
- Writing summary sections and objectives
- Finding the right words
Unit 3- Choosing a Resume Format
- Popular Resume formats
- Special Resume Formats
- Electronic, Scannable and Internal Resumes
- What you Should Never Put on a Resume
2.WRITING COVER LETTERS (8hrs)
Unit 1- Cover Letter- Introduction
- What is a Cover Letter?
- Professional Writing: Letter Format
- 8 common cover letter mistakes to avoid
- Parts of a Cover Letter
Unit 2- Writing a Winning Cover Letter
- Powerhouse Cover Letters
- Constructing the Letter
- Creating a sense of urgency
- The Follow-up Letter
Unit 3- Paragraphs of a Cover Letter
- Introducing Yourself
- Highlighting Your skills
- Closing
- Level of Formality
- Language Focus
3.NETWORKING AND ENTERING THE JOB MARKET (6hrs)
Unit 1- Networking
- What is Networking?
- Making small Talk
- What to say when Networking
- Language Focus- Speech Delivery
- Networking During the Job Search
Unit 2- Entering the Job Market
- Introduction to the Career Development Process
- Job Search Overview
- Identifying your Interests and Skills
- Language Focus- Vocabulary and Word Forms Related to Jobs
- Understanding Job Descriptions
- Online Learning Opportunities to Extend your Skills
4.INTERVIEWING FOR A JOB (10hrs)
Unit 1- Interview- Introduction
- Overview of the job interview
- Answering typical interview questions
- Asking for clarifications in an interview
- Do’s and Don’ts in an interview
Unit 2- Behavioral Interviews
- What you should know about Behavioral Interviews
- Using the S.T.A.R Response Strategy
- A specific Situation where you Failed
- A Past Accomplishment you are Proud of
- How you handle Conflict at Work
- Communicating Benefits
Unit 3 Answering Questions
- The P.R.E.P Response Strategy
- The Pro’s Vs Con’s Response Strategy
- The 5 W’s Response Strategy
- Answering ‘What If…’ Questions
- What is your Biggest Weakness?
- Handling the End of Interview
Unit 4- How to Ace a Telephone Interview
- How to Prepare for a Phone Interview
- Your Phone Personality
- Tips for Speaking with Confidence
- Tips for Managing Conversations
- Tips for Closing the Conversation
Unit 5 – Improving your English Pronunciation
- Improving your pronunciation
- Using Phrasing
- Knowing where to make pitch jump
- Word Rhythm
Film studies
Venue – St. Paul’s College, Kalamassery
Date – starts on 28th October 2020
Class days – working days, from 2 pm to 3 pm
Course of 30 hours
