Certificate Programmes

Essential Communication Skills in English

Objectives of the Course:

On completion of the course, the student should be able to:

  1. Confidently use English in both written and spoken forms.
  2. Make formal and informal communication in English effective.


Communication is a skill which involves systematic and continuous process of speaking, listening and understanding. Speaking, listening and our ability to understand verbal and non-verbal cues are the skills by observations other people and modelling our behaviour on what we see and perceived. We are also taught some communication skills directly through education.

English communication is a skill that can be perfected only through constant practice and continuous exposure to the target language the available resources should be completely tapped so as to provide and encouraging atmosphere for learning and practicing the language. This paper deals with the Role of English to Enrich the Effective Communication skills. English communication with modern techniques facilitates to foster a positive attitude. English communications which would make possible to meet the upcoming challenges of the day in an innovative way.


Unit I Communication: An Introduction:

Definition, Nature and Scope of Communication

 Importance and Purpose of Communication

Process of Communication

Types of Communication


Unit II Effective Communication:

Essentials of Effective Communication

Communication Techniques

Barriers to Communication


Unit III Communication Network in an Organization

Personal Communication

Internal and External Operational Communication

Horizontal (Lateral) Communication

Vertical (Downward) & Vertical (Upward) Communication


Unit IV Communication in English

Age of Globalization and the Need for Communicating in English

English as the First or Second language

 Uses of English in academic and non-academic situations in India



Unit I Non-Verbal Communication:

Personal Appearance



Facial Expression

Eye Contacts

Body Language (Kinesics)

Time language


Tips for Improving Non-Verbal Communication


Unit II Oral Communication Skills I

Spelling and Pronunciation

Asking for and giving information

Offering and responding to offers

 Requesting and responding to requests

Congratulating people on their success

Expressing condolences

Asking questions and responding politely


Unit III Oral Communication Skills II

Apologizing and forgiving

Giving instructions

Seeking and giving permission

Expressing opinions (likes and dislikes)

Agreeing and disagreeing

Demanding explanations

Asking for and giving advice and suggestions

Expressing sympathy


Unit IV Reading Skills

Purpose, Process

Methodologies: Skimming and Scanning

Levels of Reading

Reading Comprehension

Academic Reading Tips



Unit I Preparing for a Career

Identifying job openings

Applying for a job

Preparing Cover letters

Preparing a CV/Resume and Effective Profiling


Unit II Presentation Skills

Preparing a PowerPoint Presentation

Greeting and introducing

Presenting a Paper

Group Discussions

Preparing for and Facing a Job Interview


Unit III Business Communication

Preparing Agenda and Minutes for Meetings

Writing Notices and Memos

Drafting an E-mail, Press Release

Correspondence with Govt./Authorities, Office Orders, Enquiries and Replies)


Unit IV Telephone Skills

Basics of Telephone communication

How to handle calls- telephone manners

Leaving a message

Greeting and Leave Taking over phone (etiquette)



Unit I Preparing for a Career

Identifying job openings

Applying for a job

Preparing Cover letters

Preparing a CV/Resume and Effective Profiling


Unit II Presentation Skills

Preparing a PowerPoint Presentation

Greeting and introducing

Presenting a Paper

Group Discussions

Preparing for and Facing a Job Interview


Unit III Time & Stress Management

Identifying Time Wasters

Time Management Tips

Identifying Factors Responsible for Stress

Stress Management Tips

 Test Preparation Tips


Unit IV Soft Skills for Leadership and Team Management

Qualities of a Good Leader

Leadership Styles

Decision Making

Intrapersonal skills

Interpersonal skills

Problem solving

Critical thinking

Negotiation skills


Course Objective:

This course will help students develop the English language strategies and communication skills need to advance in their professional career. The core courses cover preparing for a successful job search, including self-research and research of the job market and industries of interest strengthening their interview skills by preparing a resume, cover letter and supporting business documents. The course will also allow them to apply the skills they learn in this course to their own job search.

A key benefit of this course is the opportunities they will have to practice their interviewing skills. In this process, they will gain new insight into what makes a speaker successful and they will gain confidence in their English interviewing skills.


Unit 1- Resume – Introduction

  1. What is a Resume? Why do we need one?
  2. The Real purpose of a resume
  3. Focusing your Resume
  4. Identifying Relevant Competencies
  5. Gathering your materials to write

Unit 2- Parts of a Resume

  1. Name and Contact Information
  2. Headline and Summary
  3. Work Experience
  4. Education
  5. Language Focus


Unit 3 – Writing a Winning Resume

  1. Writing Strong Accomplishment Statements
  2. Using the Resume skills Tier method
  3. Writing summary sections and objectives
  4. Finding the right words

Unit 3- Choosing a Resume Format

  1. Popular Resume formats
  2. Special Resume Formats
  3. Electronic, Scannable and Internal Resumes
  4. What you Should Never Put on a Resume


Unit 1- Cover Letter- Introduction

  1.   What is a Cover Letter?
  2. Professional Writing: Letter Format
  3. 8 common cover letter mistakes to avoid
  4. Parts of a Cover Letter

Unit 2- Writing a Winning Cover Letter

  1. Powerhouse Cover Letters
  2. Constructing the Letter
  3. Creating a sense of urgency
  4. The Follow-up Letter

Unit 3- Paragraphs of a Cover Letter

  1. Introducing Yourself
  2. Highlighting Your skills
  3. Closing
  4. Level of Formality
  5. Language Focus


Unit 1- Networking

  1. What is Networking?
  2. Making small Talk
  3. What to say when Networking
  4. Language Focus- Speech Delivery
  5. Networking During the Job Search

Unit 2- Entering the Job Market

  1. Introduction to the Career Development Process
  2. Job Search Overview
  3. Identifying your Interests and Skills
  4. Language Focus- Vocabulary and Word Forms Related to Jobs
  5. Understanding Job Descriptions
  6. Online Learning Opportunities to Extend your Skills


Unit 1- Interview- Introduction

  1. Overview of the job interview
  2. Answering typical interview questions
  3. Asking for clarifications in an interview
  4. Do’s and Don’ts in an interview

Unit 2- Behavioral Interviews

  1. What you should know about Behavioral Interviews
  2. Using the S.T.A.R Response Strategy
  3. A specific Situation where you Failed
  4. A Past Accomplishment you are Proud of
  5. How you handle Conflict at Work
  6. Communicating Benefits

Unit 3 Answering Questions

  1. The P.R.E.P Response Strategy
  2. The Pro’s Vs Con’s Response Strategy
  3. The 5 W’s Response Strategy
  4. Answering ‘What If…’ Questions
  5. What is your Biggest Weakness?
  6. Handling the End of Interview

Unit 4- How to Ace a Telephone Interview

  1. How to Prepare for a Phone Interview
  2. Your Phone Personality
  3. Tips for Speaking with Confidence
  4. Tips for Managing Conversations
  5. Tips for Closing the Conversation

Unit 5 – Improving your English Pronunciation

  1.   Improving your pronunciation
  2. Using Phrasing
  3. Knowing where to make pitch jump
  4. Word Rhythm

Film studies

Venue      – St. Paul’s College, Kalamassery

Date         – starts on 28th October 2020

Class days – working days, from 2 pm to 3 pm

Course of 30 hours

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